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Privacy, Terms & GDPR

How we collect, use and protect your information.

Last updated: March 2025

Privacy Policy

Eco Ninjas Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your information when you visit econinjas.co.uk or interact with us.

1. Who We Are

Eco Ninjas Ltd is a company registered in England and Wales. We supply reusable theatre caps and badge hats to NHS trusts and healthcare organisations across the UK.

Contact: [email protected]  |  0330 102 5810

2. Information We Collect

  • Contact form submissions: name, email, phone number, hospital/trust name, and message content
  • Price list requests: name, email, organisation, staff numbers and laundry type
  • Account applications: name, email, phone, address, finance contact details
  • Website usage data: pages visited, browser type, device, IP address (via Google Analytics, only with your consent)

3. How We Use Your Information

  • To respond to enquiries and send requested information
  • To process account applications and manage customer relationships
  • To send price lists and product information you have requested
  • To improve our website and services
  • To comply with legal obligations

4. Legal Basis for Processing

PurposeLegal Basis
Responding to enquiriesLegitimate interests / contract
Sending requested price listsConsent
Account managementContract
Website analyticsConsent (cookie banner)
Legal complianceLegal obligation

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Brevo — transactional email delivery
  • Google Analytics — website analytics (only with consent)
  • Railway — secure API hosting for form processing
  • Legal or regulatory bodies where required by law

6. Data Retention

We retain enquiry and contact data for up to 3 years. Account data is retained for the duration of the customer relationship plus 6 years for legal compliance. Analytics data is retained per Google's standard retention policy.

7. Your Rights

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise any of these rights, contact us at [email protected]

8. Cookies

We use cookies to analyse site traffic via Google Analytics. Cookies are only set with your consent via the cookie banner on this site. You can withdraw consent at any time by clearing your browser cookies.

9. Security

We use SSL/TLS encryption, secure servers, and access controls to protect your data. Our systems are Cyber Essentials+ certified.

10. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO — Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — 0303 123 1113 — ico.org.uk

Last updated: March 2025

Terms of Use

By accessing and using econinjas.co.uk you accept and agree to be bound by these terms. If you do not agree, please do not use this website.

1. About This Website

This website is operated by Eco Ninjas Ltd, a company registered in England and Wales. The website provides information about our reusable theatre cap and badge hat products for NHS and healthcare organisations.

2. Intellectual Property

All content on this website including text, images, logos, and design is the property of Eco Ninjas Ltd or its licensors and is protected by copyright. You may not reproduce or redistribute any content without our written permission.

3. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

  • Use the site in any way that breaches any applicable local, national or international law
  • Transmit unsolicited commercial communications
  • Attempt to gain unauthorised access to any part of the website
  • Use automated tools to scrape or harvest data from this website

4. Product Information

Product specifications, pricing and availability are subject to change without notice. Images are for illustrative purposes. Contact us for current pricing and availability.

5. Third Party Links

This website may contain links to third party websites. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

6. Limitation of Liability

To the fullest extent permitted by law, Eco Ninjas Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on its content.

7. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to These Terms

We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.

9. Contact

For any questions regarding these terms, contact us at [email protected] or call 0330 102 5810.

Last updated: March 2025

GDPR Compliance

Eco Ninjas Ltd is committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Eco Ninjas Ltd
Email: [email protected]
Phone: 0330 102 5810
United Kingdom

Your Rights Under UK GDPR

RightWhat This Means
AccessRequest a copy of the personal data we hold about you
RectificationAsk us to correct inaccurate or incomplete data
ErasureAsk us to delete your personal data where there is no compelling reason to continue processing
RestrictionAsk us to restrict processing of your data in certain circumstances
PortabilityReceive your data in a structured, machine-readable format
ObjectObject to processing based on legitimate interests or for direct marketing
Withdraw ConsentWithdraw consent at any time where processing is based on consent

How to Exercise Your Rights

To make a data subject access request or exercise any of your rights, contact us at:

Email: [email protected]
Phone: 0330 102 5810

We will respond to all requests within 30 days in accordance with UK GDPR requirements.

Data Transfers

Some of our service providers (including Brevo and Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses where applicable.

Complaints

If you believe we have not handled your data appropriately, you have the right to complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Data Protection Officer

Eco Ninjas Ltd does not currently meet the threshold requiring a formal DPO appointment under UK GDPR. Data protection queries are handled directly by the company director. Contact: [email protected]